ALL NON-EMERGENCY REPAIR REQUESTS MUST BE IN WRITING AND SUBMITTED TO: [email protected]
An emergency is a flood or large accumulation of water, no heat if below 60 degrees, no air conditioning if above 85 degrees, no hot water, no electricity, plumbing backing up, no water, access to the property is not secure, toilet not working if there is only one bathroom, and any other condition which could be harmful to the Resident or property.
If you are reporting a water leak or plumbing problem that is not contained or is leaking onto the floor, please report this immediately and take precautions to prevent damage to the flooring and walls, such as wiping up water, shutting off of valves, etc. Repairs for damage to the building that results from tenants not taking appropriate actions to contain leaks will be billed to the tenant, when legally appropriate.
IN CASE OF FIRE OR SECURITY EMERGENCY CALL 911
Be sure to check all circuit breakers and reset buttons before reporting a Maintenance Request. Failure to do so could result in a service charge to the Resident.
Remember, Residents are fully responsible for light bulbs, smoke detector batteries, clogged drains, and other repairs due to Resident lack of maintenance of misuse.
FAILURE TO KEEP AN APPOINTMENT with a repair vendor will result in a service charge to the Resident.
Repair and maintenance is important to us.